Terms and Conditions

Refunds Are Available for Cancelled Events

If an event is cancelled or postponed by the promoter, participants or venue we will make every effort to ensure you receive a prompt refund of the ticket price and any associated refundable convenience or handling charges. The per order handling charge may not be refundable. If an event is cancelled, please contact us for information on receiving a refund. If the event was moved or rescheduled, the venue or promoter may set refund limitations. Please contact us for exact instructions. Have available your order number information so we can process your refund as quickly as possible.

Refunds and Exchanges Are Not Otherwise Available

We are not allowed to issue exchanges or refunds after a ticket has been purchased, even if the ticket is lost or destroyed. Therefore, before purchasing tickets, carefully review your event and seat selection.

Will Call

Tickets delivered through Will Call are typically available one hour prior to the event start time. You will need to present your order number, the credit card used to purchase tickets and a picture identification.

We May Limit the Number of Tickets Per Customer

If a determination has been made by the promoter or producer of the event that it is necessary to discourage unfair ticket buying practices for a particular event, you may be limited to a maximum specified number of tickets when purchasing tickets for the event. This limitation is included in the information you receive while placing your order.